230 Elma Street West
Listowel, ON N4W 1V8
519-291-3951
Toll Free: 1-855-900-3951
Store Hours: 10 a.m. to 5 p.m. Monday - Saturday

FAQ & Links

  • Payment and Pricing
    Pricing is in US currency only. Shipping and handling are separate.
  • International Customers
    We currently ship to Canada and the Continental USA only.
  • Sales Tax
    Sales Tax (if applicable) will be calculated based on the State or Province to which the merchandise is shipped.
  • Accepted Payment Methods
    We currently accept payment by Mastercard and Visa credit cards. Orders placed using a credit card from a financial institutions outside of Canada may incur International Transaction Fees from card issuer.
  • I don't drive, is there any way of visiting you by transit?
    There is a bus that runs between Kitchener/Waterloo and Listowel however the times are rather inconvenient. We recommend getting a group of people together to car pool and then you can share your project ideas on the way down and discuss your great purchases on the way home!
  • How do I find out if you have the style/colour of yarn that I'm looking for?
    If you are looking for something specific, you can contact the store directly via telephone (519.291.3951) or info@yarnfactoryoutlet.com, and someone will be able to help you.
  • How do I locate the nearest Knitting Guild?
    The best way to find or start a new Knitting Guild in your area is to visit:

    In Canada:
    www.cgknitters.ca (The Canadian Guild of Knitters)

    In the United States:
    www.tkga.com (Knitting Guild Association)
    www.crochet.org (Crochet Guild Association)

    If you can't find a guild close by, you can start your own and post it on any of these web sites to recruit members.

  • Do you offer pre-arranged private/group lessons?
    Please sign up to receive our free newsletter and you will be notified of special classes being held in the store. Should you require any other assistance you may drop by for one-on-one help or send an email to patternhelp@yarnfactoryoutlet.com.
  • I've got a great project idea that I'd like to share with other knitters/crocheters... any suggestions?
    Email, write, or come in to the store and share your idea with us, we'll put it in our next newsletter!
  • I have a pattern that calls for a discontinued yarn... how do I find a suitable yarn?
    We know that there are many discontinued yarns and patterns, and we can help. Email or drop in and we'll find a yarn with the right gauge to use with your pattern... or... we may even be able to locate a discontinued yarn to match!
  • I have a question not answered here...
    Please use our contact page to email your questions.