230 Elma Street West
Listowel, ON N4W 1V8
519-291-3951
Toll Free: 1-855-900-3951
Store Hours: 10 a.m. to 5 p.m. Monday - Saturday

Returns, Refunds and Exchanges Policy

Exchanges

As is our policy with our on-site Tent Events, all products are priced to clear. All Sales are final with no exceptions.

Payment Policy

Accepted Methods of Payment
• Credit Card (Visa, Master Card)

Credit Card Charges

Your credit card will be charged when your order has been processed and shipped. If we are not able to fulfill your order for any reason, you will be contacted before order is processed.

Shipping Policy

Orders will be processed at our facility within 3 - 5 business days. Please expect shipment within 10 – 21 days.
We are not responsible for orders shipped to incorrect addresses or persons. Please remember to double-check all personal shipping information before confirming your order. Please refrain from using only initials. Full names are required for delivery.

Carriers

We use the following carriers to deliver our orders:
• UPS for Canada and the United States

Shipping Rates

The rate charged for the shipping of your order is based on the actual weight of your products and your location. Before the final checkout page you will be shown shipping costs. At that time, you will have the opportunity to cancel your order.

Privacy Policy

This policy covers how we use and protect your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that is related to your order. This information includes your:
• Billing Address
• Shipping Address
• Email Address
• Credit Card Information
In addition we also collect information on your IP address, browser type, and URL data.

Security and Storage

Only your order, billing, and shipping data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card information.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. We use this data to prevent hacking attempts by help us know what web browsers people are using, and by tracking where our visitors are coming from so that we can improve our marketing.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or to store your shopping cart contents. We use them only to track this information and there is no risk to you in this process. No personal information, such as address or credit card information is saved when cookies are stored.